Responsibilities include:

• Set standards and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction, promotional efforts, and employee satisfaction and retention
• Identify, establish, and monitor financial performance goals for the shop including sales growth and gross profit on labor, parts, paint & materials, and sublet.  Control overhead expenses and assist in the management of receivables.
• Manage the retention of personnel as needed to achieve objectives and maintain the long-term health of the business
• Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
• Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community.
• Proactively manage the customer service and quality assurance levels of the business
• Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity.

Qualifications:  

• At least 7 years of collision repair experience as a repair planner or shop manager.
• Must possess excellent written and oral communication skills
• Must be detail oriented.
• Must have a complete and thorough understanding of vehicle construction, estimating guides, procedure pages, and insurer needs.
• Continued I-CAR training will be paid by CDE!