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Continuing Ed

Continuing Education for Insurance Program

Insurance agents need Continuing Education Classes in order to maintain their state licenses. As an approved provider, we offer Illinois and Indiana State-certified courses for Continuing Education for insurance personnel. These courses are designed to give the participants practical knowledge that can be used to help shape their customer’s collision repair expectations.

About the Instructor

Our Illinois and Indiana state certified licensed instructor will teach participants to learn cutting edge courses. Classes include hands-on learning experiences, insurance agent class competitions, and shop tours. These classes have proven to keep your undivided attention. Classes are sure to provide you with policyholder’s retention and referrals.

Courses Available: Illinois
General (3 credit hours)

 

 

Understanding Collision Refinish

Provides Insurance Agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured’s expectations relative to claims processing.  They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.

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Understanding Advances Vehicle Safety Systems

Provides Insurance Agents with information to help them better understand the most advanced vehicle safety systems available today.  They will be better equipped to inform their policy holders of the value of using these systems properly, resulting in increased customer satisfaction and addition business.

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Providing Accident Prevention Advice

Provides Insurance Agents with tips on how to share with their customers about how to avoid accidents; they will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their customers.

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Understanding Collision Claims and Estimates

Helps insurance agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim. The material includes information about specific ways they can help their insureds report their claim and better understand their estimate. They will learn about things they can do to ensure the claims and repair process proceeds smoothly, resulting in improved customer satisfaction and policy retention rates.

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 Understanding Theft Issues

Helps insurance agents understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft. They will learn about the people that steal vehicles and why they do it. They will become aware of local and national preventative initiatives and actions. They will also discuss the increasing problem of heavy equipment and recreational vehicle theft and the enormous impact identify theft has on all of us.

Understanding Paintless Dent Removal

Provides insurance agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on smaller claims.

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Improving Insured’s Satisfaction

Provides insurance agents with information on customer satisfaction issues as they relate to the collision repair business, the insurance industry, and their relationship with each other. The course provides insight on how to relate to the insured’s needs at the point of a claim and how the agent can empathize with their concerns and offer improved service. This class also provides Insurance Agents with tips to help them increase their customer satisfaction level relative to value-added services, which may result in improved retention rates and increased market share. In addition, they will learn ways to identify customer product and service needs and better manage insured expectations.

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Understanding Body and Frame Repair

Helps insurance agents develop a thorough understanding of the repair process as it relates to body and frame repairs. The information presented prepares them to help their customers as they go through the repair process with their vehicle. They will learn about actions they can take to ensure the process goes smoothly and that their customer’s vehicle is returned to “the same shape and form” as before their accident. This knowledge helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.

Understanding Pre-insurance Inspection

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This class provides insurance agents with information to help them understand how and why they should inspect vehicles prior to insuring them. They will learn how to detect theft or fraud and assess the safety of a vehicle. After attending this course, they will also be able to ensure that their policyholders are driving a safe vehicle.

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Ethics

Ethical Considerations of Fair Sales Practices

 Helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with existing customers and prospects. The information presented helps them:

•Improve their understanding of illegal sales practices in the insurance industry

•Evaluate their sales practices

•Identify and eliminate any potential unethical situations with their customers

The knowledge gained by attending this course helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.

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Ethical Considerations of Claims Practices

Helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with the claims practices of both insurers and insureds. The class is designed to provide agents with insight on how to identify and handle ethic-related situations that may arise when processing a collision claim. The information presented helps them:

•Understand the legal issues involved in claims practices

•Understand the insurer’s responsibilities and duties to an insured when the insured suffers a loss

•Understand the duties of an insurer from a legal perspective

•Assure fair claims practices are adhered to

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 Ethical Considerations of Collision Claims

 Helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with their existing customers’ collision claims. The class is designed to provide agents with insight on how to handle ethics-related situations that may arise when processing a collision claim. The information presented helps them:

 •Assure fair claims practices are adhered to

•Improve their understanding of the general auto / collision repair aspect of property & casualty claims

•Understand the legal issues involved in collision claims

•Improve their understanding of how to inspect a vehicle for fraud prevention

•Help their policyholders determine the correct coverage

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